Refund policy

Return and refund policy

At Patronage Foods India Private Limited, we strive to ensure a seamless shopping experience for

our customers. If you are not fully satisfied with your purchase, we offer a flexible return and refund policy.

1. Order Cancellation

Before Shipment:

You can cancel your order within 3-4 hours of placing it by contacting our customer support at wecare@dailymonk.in

If the order is cancelled before shipping, you will receive a full refund to your original payment method within 7 business days.

After Shipment:

If your order has already been shipped, it cannot be cancelled. However, you may request a return once you receive the product (refer to the Return Policy below).

2. Return Policy

We accept returns under the following conditions:

Eligibility for Returns:

The product must be returned within 7 days of delivery.

It must be in its original condition, unused, and with all original packaging, tags, and accessories.

Return Process:

1. Log in to your account on [Your Website/App].

2. Go to the "My Orders" section and select the item you wish to return.

3. Click on "Request Return" and choose the reason for returning the item.

4. Follow the instructions provided for pickup or self-shipping.

3. Refund Policy

Refund Method: Refunds will be issued to the original payment method (credit card, bank transfer, or wallet) within 7 business days.

Exchange Option: If you prefer an exchange instead of a refund, we can send a replacement item (subject to availability).

4. Exceptions & Special Cases

Damaged or Defective Items: If you receive a damaged or defective product, notify us within 2-3 days with photos, and we will arrange for a replacement or refund.

Late or Missing Refunds: If you haven’t received a refund within the stated period, check with your bank or payment provider before contacting us.

For any further assistance, please reach out to our support team at wecare@dailymonk.in or call 9673033033