Payment Policy

Last Updated: 6-17-2025
At Patronage Foods India Private Limited, we ensure a secure and seamless payment
experience for all our customers. This Payment Policy outlines the accepted payment methods,
processing times, and important terms regarding transactions on our platform.

1. Accepted Payment Methods
We accept the following payment options for all purchases:

• Credit & Debit Cards (Visa, MasterCard, RuPay, American Express, etc.)
• Net Banking (all major Indian banks)
• UPI Payments (Google Pay, PhonePe, Paytm, BHIM UPI, etc.)
• Wallets (Paytm, Amazon Pay, Mobikwik, etc.)
• Cash-on-Delivery (COD)
• EMI & No-Cost EMI Options (For eligible orders and banks)

2. Payment Processing & Security

• All transactions are encrypted and processed securely through trusted payment
  gateways compliant with RBI guidelines & PCI DSS standards.
• We do not store your credit/debit card details.
• For UPI & Wallet transactions, you may be redirected to the respective service
  provider’s platform for authentication.
• EMI payments are subject to eligibility and terms of your bank.

3. Cash-on-Delivery (COD) Policy

• COD is available for all the orders, regardless of order value or location in India.
• Customers must pay the exact amount in cash to the delivery agent.
• COD orders cannot be split between cash and digital payment.
• If a COD order is rejected upon delivery, your account may be restricted from placing
  future COD orders.

4. Payment Failures & Refunds
Payment Failures:

• If your payment fails, ensure that:

o Your card/bank account has sufficient balance.
o Your UPI ID or wallet is active and has funds.
o Your internet connection is stable.

• If the amount is deducted but the order is not placed, it will be automatically refunded
  within 3-5 business days.

Refunds for Canceled/Returned Orders:

• Prepaid Orders: Refunds will be processed to the original payment method within 5-7
  business days.
• COD Orders: Refunds for returned COD orders will be issued via bank transfer, UPI, or
  store credit. No cash refunds will be provided.
• EMI Orders: If a refund is initiated, EMI closure is subject to the respective bank’s
  policies.

5. Fraud Prevention & Verification

• We reserve the right to verify payments before processing any order.
• Orders flagged as suspicious may require additional verification via OTP, call, or email.
• Fraudulent transactions will be reported to the relevant authorities.

For any payment-related assistance, please contact our support team at support@dailymonk.in or visit our Help
Center on +91 9564124576.